Warm Home Inc / WHI Homes — Frequently asked questions
Warm Home Inc (WHI) · (844) 944-4666 · hello@whi.homes · whi.homes
Compiled from published website copy. Coverage decisions belong to your insurer.

== Homepage ==

Q: Do you offer free roof inspections?
A: Yes. Warm Home Inc offers free roof inspections so you can understand condition, repair-versus-replace options, and next steps without pressure.

Q: Can you help after a storm tonight?
A: Call Warm Home Inc for emergency roofing and tarping guidance. Arrival timing depends on weather, safety, access, and crew capacity in your service area.

Q: Do you help with property restoration after storm damage?
A: Yes. WHI documents damage with clear photos and written scopes so restoration can proceed with precision. Coverage decisions remain with your insurer.

Q: Do you offer multilingual assistance?
A: Yes. Warm Home Inc offers multilingual assistance so you can get help in the language you prefer. Choose a language community on our Languages pages, use the Spanish hub at /es, or note your language on the contact form.

== Roofing ==

Q: Do you repair and replace roofs?
A: Yes. Warm Home Inc inspects the roof, explains repair-versus-replace options, and provides a written scope before you decide.

Q: Which roofing systems do you offer?
A: Asphalt shingles, standing-seam metal, TPO, clay tile, aluminum, and liquid systems — matched to climate, structure, and budget.

== Emergency tarping ==

Q: How fast can Warm Home Inc tarp a damaged roof?
A: Arrival depends on weather, safety, access, and crew capacity in your published service area. Call for emergency tarping guidance after storm damage so we can give a realistic window — not a fake same-hour promise.

Q: Is a blue tarp a permanent roof?
A: No. Tarping is temporary protection. It slows water while a lasting repair or replacement plan is written. Leaving a tarp up for months without a follow-up scope is not a finished job.

Q: Will tarping damage the rest of my roof?
A: We fasten into the damaged zone and overlap sound areas without unnecessary extra punctures. If the deck is too weak to hold fasteners, we say so instead of forcing a cover that will fail.

Q: Nailed-down, shrinkwrap, or sandbag — which tarp do I get?
A: The roof type, deck strength, and opening size decide it. Nailed-down is common on shingles that can take battens. Shrinkwrap is for larger or irregular openings that need a tighter wrap. Sandbag is for membrane, tile, or weak decks we should not puncture. None of these is a finished roof.

Q: Can you tarp in high wind?
A: Not while wind or lightning makes the slope unsafe. We wait for a workable window. A tarp installed in a gale is a hazard, not a service.

== Insurance Claim Help ==

Q: Can Warm Home Inc file my insurance claim for me?
A: No. You remain the policyholder. We help document damage and organize a scope so you can submit a clearer package. Coverage decisions always belong to your insurer.

Q: Do you work hail and wind claims?
A: Yes. We support documentation for storm, hail, and wind conditions on residential and commercial properties in published service areas — roof, exterior, interior, and related restoration work.

Q: Will you pressure me to use WHI if I use your photos?
A: No. Asking for documentation does not lock you into a contract. You choose who does the work after you understand the options.

Q: What if my claim is denied?
A: Denial is an insurer decision. We can explain what we observed so you can ask your carrier a more specific question. We do not guarantee a payout.

== Exterior ==

Q: What exterior work does Warm Home Inc handle?
A: Siding, trim, fascia, soffit, and gutters — plus storm-exposed cladding repairs. Window replacement and full reclads are estimated only after we see the elevation.

Q: Can you match my existing siding?
A: We match profile and color as closely as current mill stock allows. Exact discontinued colors may need a larger replacement area so the wall does not look patched.

Q: Do you install gutters only?
A: Yes, gutter and downspout work can be a stand-alone exterior scope when the fascia can hold the system.

== Interior ==

Q: Do you restore interiors while a leak is still active?
A: No. The water path has to be controlled first. Then we plan ceiling, wall, and finish restoration so the same stain does not return.

Q: Will you paint over a water stain?
A: Not as the whole solution. Stain-blocking paint is a finish step after wet material is addressed. Paint alone hides a problem that will come back.

Q: Do you design wheelchair-accessible interiors?
A: Yes. Custom kitchen, bath, and entry layouts can be scoped for wheelchair access — clear paths, reachable storage, and millwork heights that work from a chair. Tell us what access you need. This is a designed interior path, not a catalog package or a legal-code stamp.

== Tree removal ==

Q: Do you remove trees that fell in a storm?
A: Yes, in published service areas, subject to safety, access, and crew capacity. Storm-fallen and hung trees that threaten structures are the focus of this page.

Q: Will you cut a tree that is in power lines?
A: Not while it is in contact with live lines. That is a utility clearance. We can plan the wood once the line is safe.

Q: Can I cut it myself if it is on my house?
A: We do not recommend it. A loaded trunk can shift onto the structure or the person cutting. Call for a controlled sectioning plan.

== Referral program ==

Q: When do I get paid or credited?
A: After the referred customer completes a qualifying paid project and WHI finishes review. Submissions begin as pending review — a code alone does not guarantee a reward.

Q: What counts as a qualifying referral?
A: A new customer who was not already in active WHI sales follow-up, books through your code or link, and completes eligible paid work. Self-referrals and duplicate leads do not qualify.

Q: Is this an affiliate network or employment offer?
A: No. The referral program is a customer thank-you program. It does not create employment, agency, vendor, or partnership rights.

== Service areas ==

Q: Does Warm Home Inc offer roofing help in my city?
A: Warm Home Inc serves published locations with inspections, emergency tarping, repair and replacement guidance, and storm damage documentation. Call (844) 944-4666 to confirm timing for your area and ZIP.

Q: What should I do first after roof damage?
A: Keep people safe, move belongings away from active water, and avoid climbing a wet or missing roof. Photograph damage from the ground when conditions allow, then request an inspection or emergency tarp so the leak does not keep spreading.