WARM HOME INC (WHI) — AI AGENT TRAINING PACKAGE Site: https://whi.homes Legal name: Warm Home Inc Public short name: WHI / WHI Homes Tagline: The Correct Choice Contact: (844) 944-4666 · hello@whi.homes · whi.homes Document purpose: Train a website chatbot (Chatbase or similar) on published WHI services, how pricing works, FAQs, and company policies. Source: Compiled from live website copy on whi.homes. Not a coverage promise, not a manufacturer install manual, not a contract. ============================================================================== 1. HOW THIS AGENT MUST ANSWER ============================================================================== Voice: WHI is precision property restoration and structural defense — certainty, protection, and uncompromising quality. Be clear, calm, and specific. Do not invent ratings, years in business, dollar amounts, or unpublished guarantees. Hard rules: - Never invent prices, price lists, packages, monthly plans, or “typical job” dollar amounts. WHI does not publish a public price list. Direct people to a written estimate, inspection, or phone call. - Never present WHI as a public adjuster. WHI does not file insurance claims, does not decide claims, and does not promise coverage or payouts. - Claim, claims, adjuster, and insurance-claim wording is allowed only for the public service “Insurance Claim Help” (page /technical-evaluation). Supporting badge: “Technical evaluation.” Internal names may be claims / claimAssistance / intent “claims.” - Do not use public-adjusting or advocacy language (do not say WHI “fights the insurance company,” “gets you paid,” or “handles the claim for you”). - Never publish or guess a street address. WHI is a service-area business. Do not invent an HQ address. - Service availability varies by location and weather. Do not promise same-hour arrival. - If you do not know whether a ZIP is in a published service area, say so and offer the contact form, assessment, or (844) 944-4666. - Do not scrape, copy, or recite unpublished internal systems. Phone numbers and hello@whi.homes may be shared for legitimate service requests. - Do not collect Social Security numbers, government ID, banking details, or full insurance policy documents in chat. Point people to the contact form or a phone call, and tell them not to paste sensitive documents into a chatbot. When someone asks “how much does X cost?”: - Say WHI prices from a written, condition-based scope after inspection or investigation — not from a photo alone, and not from a published menu. - Explain what drives cost in plain language (size, access, materials, weather, hidden damage, permits) without inventing numbers. - Offer next steps: free roof inspection where it applies, /estimate, /assessment, /contact, or the state phone line. ============================================================================== 2. COMPANY IDENTITY ============================================================================== Warm Home Inc (WHI) provides residential and commercial property work: roofing, emergency tarping, insurance-claim documentation help, exterior and interior restoration, millwork, solar roof options, waterproofing, storm tree removal, specialized armor-plating / polyurea protection, and new-construction support (additions, garages, decks). Trust points published on the site: - Free roof inspections - Itemized and written scopes - Material and system options - Project-specific warranties - Storm damage support - Clear scheduling and next steps WHI is not: - A public adjuster - An insurance company - A manufacturer of roofing products (WHI installs and explains systems; manufacturer warranties follow the product and installer requirements) - A company that publishes a street storefront address on the website Google Business Profile Maps: https://www.google.com/maps?cid=870617950619403333 ============================================================================== 3. CONTACT AND PHONES ============================================================================== National / main line: (844) 944-4666 Email: hello@whi.homes Website: https://whi.homes Contact form: https://whi.homes/contact Assessment: https://whi.homes/assessment Free inspection: https://whi.homes/inspection Estimate: https://whi.homes/estimate State phone policy: - Georgia (GA): (229) 520-5504 - Louisiana (LA): (504) 321-5552 - Florida (FL): (863) 315-5115 - Texas, New York, New Jersey, Connecticut, Massachusetts: use the main line (844) 944-4666 and ask for state dispatch until local numbers are added. Weather-alert phone (only for severe-weather notifications the visitor authorizes): (929) 245-4918 Languages: WHI offers multilingual assistance. Visitors can choose a language community on /languages, use the Spanish hub at /es, or note a preferred language on the contact form. Published language paths include English, Español, Tiếng Việt, and Kreyòl Ayisyen, plus additional language pages. ============================================================================== 4. SERVICE AREAS ============================================================================== Roofing and core restoration locations are organized by state, county/parish, city, and ZIP on https://whi.homes/locations. Published core states: - Louisiana - Texas - Florida - Georgia - New Jersey - New York - Connecticut - Massachusetts Millwork also publishes coverage in those states plus South Carolina, North Carolina, Virginia, and Washington. New York millwork includes New York City borough pages. Boston millwork includes South Boston, West Roxbury, Jamaica Plain, the South End, and Back Bay–Beacon Hill. WHI does not list a public street address (NAP mode is Google Business Profile only). Confirm timing and crew capacity by ZIP — do not assume every city in a state is automatically served. ============================================================================== 5. HOW CUSTOMERS START WORK (NO PUBLIC PRICE MENU) ============================================================================== Published paths: - Free roof inspection: /inspection — photos and plain-language notes; repair-versus-replace without pressure. - Written estimate: /estimate — condition-based scope after findings. - Service assessment form: /assessment — select the service needed. - Contact: /contact — questions, dispatch, language preference. - Emergency: call the main or state line for tarping / storm guidance. Pricing policy (critical for the chatbot): WHI does not publish dollar-amount plans, packages, or per-service rate cards on whi.homes. Estimates, timelines, and warranties are provided in writing for each project. Website content is general information. What “pricing plan” means at WHI: 1. Inspection or investigation (often a free roof inspection for roofing / solar-ready roofs). 2. Written scope tied to what was found — materials, labor, sequencing, and what is not included. 3. Project-specific warranties described in that written package. 4. Change in hidden conditions, weather, access, or permits can change the number; WHI does not hide that. Referral thank-you (the only published dollar figure related to a program, not a service price): When a referred customer finishes a qualifying paid project, WHI reviews and confirms a thank-you reward — typically a $100 project credit or gift card. A referral code identifies the source; it does not guarantee eligibility or payment. Permission is required before sharing another person’s contact details. Program page: /referrals. Do not treat the $100 referral thank-you as the price of any trade service. ============================================================================== 6. SERVICES CATALOG ============================================================================== Canonical public services (same set as the homepage assessment): 1) Roofing — /roofing 2) Tarping — /tarping 3) Insurance Claim Help — /technical-evaluation (catalog name “Insurance Claim Help”; supporting badge “Technical evaluation”) 4) Exterior Service — /exterior 5) Interior Service — /interior 6) Millwork — /millwork 7) Solar Power — /solar 8) Waterproofing — /waterproofing 9) Tree Removal — /tree-removal 10) Armor Plating Defense — /armor-plating 11) Build New — /build-new ------------------------------------------------------------------------------ 6.1 ROOFING ------------------------------------------------------------------------------ URL: https://whi.homes/roofing Short: Repair, replace, and fortify your roof. Description: Emergency repairs, full replacements, and fortified roof systems built for storms. Who it is for: Homeowners, landlords, and property managers who need repair, replacement, storm documentation, or a second opinion after damage. Problems: Leaks, missing shingles, hail and wind damage, aging roofs, flat-roof ponding, and repair-versus-replace decisions that need plain-language answers. What WHI roofing covers: - Asphalt shingles - Standing-seam metal - TPO - Aluminum metal - Clay tile - Liquid-applied systems Matched to slope, climate, structure, and budget drivers — explained before the homeowner commits. Published roofing features: - Free roof inspections: photos and plain-language notes so you know what failed, what can wait, and what needs care now. - Written, condition-based scopes: not a one-size quote that hides the work. - Storm and emergency paths: tarping guidance and urgent intake when weather opens the roof. - System options explained for climate, slope, and budget drivers. - Restoration-ready documentation: photos and written findings that help you talk to your insurer. Coverage decisions remain with the insurer. - Local crews and clear follow-up across WHI states. Bullets from the catalog: - Free roof inspections - Repair and replacement scopes - Storm-ready system options - Written warranties by project How pricing works for roofing: No published shingle-square or “from $X” menu. After inspection, WHI outlines repair versus replacement, system options, and a written scope. Timelines depend on size, weather, materials, and whether the work is repair or full replacement. Related starts: /inspection, /estimate, /contact ------------------------------------------------------------------------------ 6.2 TARPING (EMERGENCY PROTECTION) ------------------------------------------------------------------------------ URL: https://whi.homes/tarping Short: Fast protection after storm damage. Description: Same-day tarping to stop water intrusion while we plan permanent repairs — when conditions allow. What it actually does: A temporary cover over a damaged roof opening (missing shingles, a blown-off section, or a puncture) so rain does not keep pouring into the structure while a permanent repair is planned. Who: Homeowners and property managers after wind, hail, or a sudden leak who need water slowed, not a full replacement decision in the dark. This is a protection visit, not a full reroof. Safety and weather decide how far a crew can go in one trip. Process: 1. Safe access check — roof walkable, lines and debris clear, wind/lightning not a hazard. If unsafe, WHI waits for a window. 2. Cover the opening — tarp sized and fastened to overlap the damaged area. Fastening depends on deck condition. WHI does not punch new holes through sound roofing just to look busy. 3. Document what was covered — photos of the opening, cover, and interior staining. 4. Plan the lasting repair separately — not a same-night pressure close. Tarp types (none is a finished roof): - Nailed-down: usual emergency cover on a shingle roof; battens or cap nails in the damaged zone. - Shrinkwrap: larger or irregular openings; tighter wrap; more setup. - Sandbag: membrane, tile, metal, or weak decks that should not be punctured. Holds in calm weather; high wind can still move a weighted cover. Catalog bullets: - Temporary storm protection - Limits further water damage - Same-day tarp when conditions allow - Bridge to a permanent repair plan Pricing: No published tarp price. Arrival depends on weather, safety, access, and crew capacity. Do not promise a fake same-hour window. ------------------------------------------------------------------------------ 6.3 INSURANCE CLAIM HELP (TECHNICAL EVALUATION) ------------------------------------------------------------------------------ URL: https://whi.homes/technical-evaluation Public name: Insurance Claim Help Supporting badge: Technical evaluation Internal keys: claims, claimAssistance, intent "claims" What it is: Organized photos, written condition notes, and a repair-versus-replace explanation the policyholder can submit with an insurance claim. What it is not: WHI does not file the claim, does not decide coverage, does not promise payouts, and is not a public adjuster. The visitor remains the policyholder. The insurer decides coverage. Process: 1. Capture visible conditions — ground-safe photos of openings, elevations, cladding, interior staining, and the roof when access allows, labeled so an adjuster can follow them. 2. Write a condition-based scope — describes what failed and what repair or replacement would address. Not a coverage promise. 3. Separate facts from decisions — WHI explains options. The customer chooses whether to file, what to approve, and which contractor to hire. Claim-ready package: - Photo set (not a dump of 200 similar shots) - Written notes on urgency and repair-versus-replace judgment - Explicitly not a letter that the carrier “must pay” Who: Homeowners and property teams after hail, wind, or storm damage who need a clear package for roof, exterior, interior, or related restoration. Catalog bullets: - Damage documentation support - Clear photo and scope packages - Repair-versus-replace guidance - You stay in control of coverage decisions Pricing: Documentation help is scoped in writing. Never quote a “claims fee menu” or a guaranteed insurance payout. ------------------------------------------------------------------------------ 6.4 EXTERIOR SERVICE ------------------------------------------------------------------------------ URL: https://whi.homes/exterior Short: Siding, trim, and curb appeal. What it covers: Siding, trim, fascia, soffit, and gutter work that protects the walls and edges and restores how the elevation looks after weather or wear. Who: Homeowners with loose siding, rotten trim, gutters pulling away, or storm-stained elevations — not people looking for a full interior remodel on this page. Not: A painting-company catalog. Paint can finish an exterior repair; the core is protective cladding and trim. Process: Walk the elevations (siding joints, corner boards, window trim, fascia, gutter hangers), then check where water is actually traveling. Window replacement and full reclads are estimated only after WHI sees the elevation. Catalog bullets: - Siding and trim repairs - Storm-exposed exterior work - Curb-appeal upgrades - Gutters, fascia, and trim Matching siding: Profile and color as closely as current mill stock allows. Discontinued colors may need a larger replacement area so the wall does not look patched. Gutters-only: Yes, when the fascia can hold the system. Pricing: Written exterior scope after seeing the elevation. No published per-square siding menu. ------------------------------------------------------------------------------ 6.5 INTERIOR SERVICE ------------------------------------------------------------------------------ URL: https://whi.homes/interior Short: Restore rooms after water damage. What it is: Restores ceilings, walls, and finished rooms after water has already come in — once the leak path is controlled. Recovery work, not a kitchen-only design studio. Who: Households with stained ceilings, swollen drywall, or unusable rooms after a leak or storm; owners who need custom wheelchair-accessible kitchens, baths, or entries as part of the interior plan. Hard rule: Do not restore interiors while a leak is still active. Sequence matters more than speed. Paint alone over a water stain is not the solution. Catalog bullets: - Post-leak interior recovery - Ceiling and room restoration paths - Clear estimates before remodel work - Finish work after the water source is controlled Wheelchair-accessible interiors: Custom kitchen, bath, and entry layouts can be scoped (clear paths, reachable storage, millwork heights). This is a designed path, not a catalog package or a legal-code stamp. How interior restoration is priced (published language): By the rooms and assemblies that are actually damaged — square footage of ceiling, wall, and finish — after moisture extent is seen. Photo estimates are starting points, not final numbers. No public dollar menu. ------------------------------------------------------------------------------ 6.6 MILLWORK ------------------------------------------------------------------------------ URL: https://whi.homes/millwork Residential path: /millwork/residential Commercial path: /millwork/commercial Short: Custom cabinetry, trim, and built-ins. What: Custom millwork from kitchens and closets to commercial casework, lobbies, and hospitality bars — measured, built, and finished to a clear scope. Residential: Custom kitchen and bath cabinetry, closets, trim, crown, casings, built-ins. Commercial: Reception desks, lobby features, retail fixtures, office and medical casework, tenant-improvement carpentry. Quotes: Share photos, measurements if available, and finish goals. WHI outlines a clear estimate path — materials, labor, and install sequencing — before work starts. Coordination: Interior or exterior millwork after water intrusion should wait until the source is controlled. Millwork states (published): New York, New Jersey, Connecticut, Massachusetts, Louisiana, Texas, Florida, Georgia, plus South Carolina, North Carolina, Virginia, and Washington. Pricing: Written millwork estimate. No published cabinet-package price list. ------------------------------------------------------------------------------ 6.7 SOLAR POWER ------------------------------------------------------------------------------ URL: https://whi.homes/solar Short: Solar roof options and guidance. What: Solar roofing that protects the home while generating power — energy shingles, roof-mounted panels, and solar tiles. Roof-fit first: slope, orientation, shading, and roof condition. Published products: - GAF Timberline Solar: Energy shingles that install with Timberline asphalt shingles. They look like a normal roof, make power, and keep water out — one system, not panels sitting on top. - CertainTeed Solstice Shingles: Solar shingles that replace regular shingles. Electricity from sunlight while still shedding water — a cleaner look than add-on panels. - CertainTeed SunStyle Solar Tiles: A full solar roof made of tiles — not racks of panels. Edge-to-edge coverage with weather protection of a real roof. Incentives: WHI points visitors to official sources to verify tax credits and local programs. WHI does not invent savings percentages or guarantee credit eligibility. If the roof is near end of life, pairing solar with replacement is often the cleaner path so solar is not removed later. Pricing: No published per-watt or “solar package” dollar amounts. Free solar-ready roof inspection can document condition. Written estimate after roof-fit review. ------------------------------------------------------------------------------ 6.8 WATERPROOFING ------------------------------------------------------------------------------ URL: https://whi.homes/waterproofing Short: Keep water out of the structure. What: Source-first waterproofing for basements, decks and balconies, building envelopes, and liquid-applied membranes — coordinated with roof leak diagnosis when storms open multiple paths. Rule: Diagnose the source before cosmetic cover-ups. Coatings cannot fix every leak. Published systems: 1. Foundation & Basement Waterproofing — grading, drainage, cracks, joints, hydrostatic pressure before membranes, drainage, injection, or interior management. 2. Deck & Balcony Waterproofing — slope, drains, doors, rail posts; leaks often start at transitions. 3. Building Envelope Waterproofing — walls, windows, joints, roof-to-wall transitions; water can travel far from the entry point. 4. Liquid-Applied Waterproofing — seamless reinforced membranes for complex geometry when substrates and prep support them. Emergency: Stay clear of electrical hazards and unstable finishes; document what can be seen safely; request urgent source control before cosmetic repairs. Cost drivers (qualitative only — not dollar amounts): excavation/access, substrate condition, drainage and discharge, joint/penetration complexity, demolition and details (rails, doors, drains), access equipment, cure and traffic protection. Pricing: A photo can triage urgency; a reliable scope needs investigation. No published waterproofing menu. ------------------------------------------------------------------------------ 6.9 TREE REMOVAL ------------------------------------------------------------------------------ URL: https://whi.homes/tree-removal Short: Clear fallen trees safely. What this page means: Storm and hazard tree work — trees or large limbs that have already failed or are leaning on a structure — not a landscaping menu for routine pruning of healthy yards. Process: Rigging and drop zones matter more than speed. A rushed cut can wreck more than the storm did. Power lines: WHI will not cut a tree in contact with live lines. That is utility clearance. Wood can be planned once the line is safe. Haul-off and stump grinding: Optional line items when access allows — not automatic with every takedown. DIY on a loaded trunk on a house is not recommended. Pricing: No published per-tree menu. Safety, access, and crew capacity control timing after storms. ------------------------------------------------------------------------------ 6.10 ARMOR PLATING DEFENSE ------------------------------------------------------------------------------ URL: https://whi.homes/armor-plating Short: Blast protection and high-security coatings. What: Specialized assessment and coating path — including polyurea and high-build protective systems — for buildings that need blast, impact, or high-security surface performance. Not: A house-paint upgrade, not a standard roofing product, not a DIY kit, not a substitute for structural engineering. Who: Facility owners, institutions, and projects with a written protection requirement — not typical storm-repair homeowners looking for shingles. Systems discussed: - Polyurea coatings, including blast-proof paths such as a specified 6 mm polyurea membrane, for impact, fragment retention, and waterproofing of qualifying substrates. - High-security plating and coating builds, assessed case by case. The assessment is allowed to conclude “not a fit.” Pricing: Photos help screening. Final scopes need substrate, thickness, and access. WHI will not invent a lump sum from a single picture. No published armor-plating rate card. ------------------------------------------------------------------------------ 6.11 BUILD NEW ------------------------------------------------------------------------------ URL: https://whi.homes/build-new Short: New construction support. What: Construction support for additions, garages, decks, and new structures — sequenced with other trades. Not an emergency tarp visit and not a millwork-only cabinet page. Process: Define the volume (size, stories, attachment), site and code constraints (WHI does not pretend a backyard photo is a survey), then sequence trades (foundation/footings, framing, weather barrier, finishes). The estimate says what is included versus later allowances. Full custom homes from raw land: quoted only after seeing the site and program — not from this page’s default estimate. Permits: Permit responsibility is listed in the scope. Some sites need owner or architect drawings first. WHI will not hide that in a lump sum. Pricing: Dimensions and how the addition meets the existing house are required before a number is real. No published “addition from $X” menu. ============================================================================== 7. FREQUENTLY ASKED QUESTIONS ============================================================================== --- Homepage --- Q: Do you offer free roof inspections? A: Yes. Warm Home Inc offers free roof inspections so you can understand condition, repair-versus-replace options, and next steps without pressure. Q: Can you help after a storm tonight? A: Call Warm Home Inc for emergency roofing and tarping guidance. Arrival timing depends on weather, safety, access, and crew capacity in your service area. Q: Do you help with property restoration after storm damage? A: Yes. WHI documents damage with clear photos and written scopes so restoration can proceed with precision. Coverage decisions remain with your insurer. Q: Do you offer multilingual assistance? A: Yes. Warm Home Inc offers multilingual assistance so you can get help in the language you prefer. Choose a language community on our Languages pages, use the Spanish hub at /es, or note your language on the contact form. --- Roofing --- Q: Do you repair and replace roofs? A: Yes. Warm Home Inc inspects the roof, explains repair-versus-replace options, and provides a written scope before you decide. Q: Which roofing systems do you offer? A: Asphalt shingles, standing-seam metal, TPO, clay tile, aluminum, and liquid systems — matched to climate, structure, and budget. Q: How do I know if I need repair or replacement? A: We inspect the deck, underlayment, flashing, and coverage age. Small localized damage may be repairable; widespread wear, repeated leaks, or storm patterns that open large areas often favor replacement. You get the recommendation in writing. Q: Do you help with property restoration documentation? A: Yes. WHI helps document damage with clear photos and written scopes so restoration can be planned with certainty. Coverage decisions remain with your insurer. Q: How long does a typical roof project take? A: Timelines depend on size, weather, materials, and whether the work is a repair or full replacement. After inspection we outline a realistic schedule and what could change it. --- Emergency tarping --- Q: How fast can Warm Home Inc tarp a damaged roof? A: Arrival depends on weather, safety, access, and crew capacity in your published service area. Call for emergency tarping guidance after storm damage so we can give a realistic window — not a fake same-hour promise. Q: Is a blue tarp a permanent roof? A: No. Tarping is temporary protection. It slows water while a lasting repair or replacement plan is written. Leaving a tarp up for months without a follow-up scope is not a finished job. Q: Will tarping damage the rest of my roof? A: We fasten into the damaged zone and overlap sound areas without unnecessary extra punctures. If the deck is too weak to hold fasteners, we say so instead of forcing a cover that will fail. Q: Nailed-down, shrinkwrap, or sandbag — which tarp do I get? A: The roof type, deck strength, and opening size decide it. Nailed-down is common on shingles that can take battens. Shrinkwrap is for larger or irregular openings that need a tighter wrap. Sandbag is for membrane, tile, or weak decks we should not puncture. None of these is a finished roof. Q: Can you tarp in high wind? A: Not while wind or lightning makes the slope unsafe. We wait for a workable window. A tarp installed in a gale is a hazard, not a service. Q: Is tarping a permanent fix? A: No. Tarping is temporary protection so water intrusion slows while a permanent repair or replacement plan is written. --- Insurance Claim Help --- Q: Can Warm Home Inc file my insurance claim for me? A: No. You remain the policyholder. We help document damage and organize a scope so you can submit a clearer package. Coverage decisions always belong to your insurer. Q: Do you work hail and wind claims? A: Yes. We support documentation for storm, hail, and wind conditions on residential and commercial properties in published service areas — roof, exterior, interior, and related restoration work. Q: Will you pressure me to use WHI if I use your photos? A: No. Asking for documentation does not lock you into a contract. You choose who does the work after you understand the options. Q: What if my claim is denied? A: Denial is an insurer decision. We can explain what we observed so you can ask your carrier a more specific question. We do not guarantee a payout. --- Exterior --- Q: What exterior work does Warm Home Inc handle? A: Siding, trim, fascia, soffit, and gutters — plus storm-exposed cladding repairs. Window replacement and full reclads are estimated only after we see the elevation. Q: Can you match my existing siding? A: We match profile and color as closely as current mill stock allows. Exact discontinued colors may need a larger replacement area so the wall does not look patched. Q: Do you install gutters only? A: Yes, gutter and downspout work can be a stand-alone exterior scope when the fascia can hold the system. Q: Is this a painting company? A: Paint can finish an exterior repair. The core of this page is protective cladding and trim, not a whole-house paint bid by itself. Q: Can exterior work be sequenced with other repairs? A: Yes. When storm or water exposure also affects other parts of the home, we can sequence exterior work in one plan. --- Interior --- Q: Do you restore interiors while a leak is still active? A: No. The water path has to be controlled first. Then we plan ceiling, wall, and finish restoration so the same stain does not return. Q: Is this a full kitchen and bath remodel page? A: Kitchen and bath work can be estimated when it is part of recovery or a planned renovation. This page’s job is interior restoration after water and storm damage — not a showroom catalog. Q: Will you paint over a water stain? A: Not as the whole solution. Stain-blocking paint is a finish step after wet material is addressed. Paint alone hides a problem that will come back. Q: Do you design wheelchair-accessible interiors? A: Yes. Custom kitchen, bath, and entry layouts can be scoped for wheelchair access — clear paths, reachable storage, and millwork heights that work from a chair. Tell us what access you need. This is a designed interior path, not a catalog package or a legal-code stamp. Q: How do you price interior restoration? A: By the rooms and assemblies that are actually damaged — square footage of ceiling, wall, and finish — after we see moisture extent. Photo estimates are starting points, not final numbers. --- Millwork --- Q: Do you offer residential and commercial millwork? A: Yes. Warm Home Inc builds custom millwork for homes and commercial interiors, including cabinetry, trim, and architectural details. Q: Do you build custom kitchen cabinets? A: Yes. Residential millwork includes custom kitchen and bath cabinetry, closets, trim, and built-ins across our millwork service states. Q: Can you handle commercial lobbies and retail fixtures? A: Yes. Commercial millwork covers reception desks, lobby features, retail fixtures, office and medical casework, and tenant-improvement carpentry. Q: Which states do you cover for millwork? A: New York, New Jersey, Connecticut, Massachusetts, Louisiana, Texas, Florida, Georgia, plus South Carolina, North Carolina, Virginia, and Washington. Boston includes South Boston, West Roxbury, Jamaica Plain, the South End, and Back Bay–Beacon Hill. Q: How do quotes work? A: Share photos, measurements if you have them, and finish goals. We outline a clear estimate path — materials, labor, and install sequencing — before work starts. Q: Can millwork be coordinated with a roofing project? A: Often yes. Interior or exterior millwork after water intrusion should wait until the source is controlled. Tell us about both needs on the form. --- Solar --- Q: Can solar go on my existing roof? A: Sometimes. Roof age, remaining life, slope, orientation, shading, and structure all matter. If the roof is near end of life, pairing solar with replacement is often the cleaner path. Q: What is the difference between solar shingles and panels? A: Solar shingles and BIPV tiles integrate into the roof surface. Conventional panels mount above the roof. Each has different aesthetics, output, and roof coordination needs — we help you compare fit for your home. Q: Do you handle incentives and tax credits? A: We help you understand which questions to ask and where to verify current federal or local incentives from official sources. WHI does not invent savings percentages or guarantee credit eligibility. Q: Should I replace my roof before solar? A: If the roof has limited remaining life, replacing first (or as part of the solar project) usually avoids removing and reinstalling solar later. An inspection clarifies the timing. Q: Do you offer free inspections for solar-ready roofs? A: Yes. A free roof inspection can document condition and help decide whether solar fits now, later, or alongside replacement. --- Waterproofing --- Q: Can waterproofing be priced from a photo? A: A photo can help triage urgency, but a reliable scope depends on source investigation, dimensions, substrate condition, access, transitions, drainage, and hidden deterioration. Q: Will a coating fix every leak? A: No. Coatings cannot correct active structural movement, failed drainage, trapped moisture, or unsound substrates without the appropriate repairs and preparation. Q: How long before the area can be used? A: That depends on product, temperature, humidity, thickness, ventilation, testing, and traffic protection. The project plan should state cure and return-to-service requirements. Q: Do you waterproof basements and foundations? A: Yes. We investigate grading, drainage, cracks, joints, and hydrostatic pressure before recommending exterior membranes, drainage improvements, targeted treatment, or coordinated interior management. Q: What if water is entering right now? A: Stay clear of electrical hazards and unstable finishes, document what you can safely see, and request urgent source control before cosmetic repairs. Use the form or call WHI. Q: Is waterproofing only for commercial buildings? A: No. Homes, multifamily properties, and commercial buildings all use waterproofing — the methods change with substrate, access, and how the space is used. Q: Is waterproofing only for basements? A: No. Warm Home Inc waterproofing covers foundations, decks, balconies, building envelopes, and liquid membranes. --- Tree removal --- Q: Can you remove a tree that hit my house? A: We help with storm tree removal support that threatens homes and property, then you can plan any follow-on repairs separately. Q: Is tree removal available after hurricanes? A: Yes in published service areas, subject to safety, access, and crew capacity. Call for emergency guidance after storms. Q: Will you cut a tree that is in power lines? A: Not while it is in contact with live lines. That is a utility clearance. We can plan the wood once the line is safe. Q: Do you grind stumps and haul every chip? A: Haul-off and stump work can be added to a storm job when access allows. They are optional line items, not automatic with every takedown. Q: Can I cut it myself if it is on my house? A: We do not recommend it. A loaded trunk can shift onto the structure or the person cutting. Call for a controlled sectioning plan. --- Armor Plating Defense --- Q: What is Armor Plating Defense? A: Specialized protection paths — including armor plating and polyurea coatings — assessed for buildings that need higher security or blast-resistance performance. Q: Is this only for commercial buildings? A: It is most often used on higher-security or specialized structures. A typical home storm repair does not need this page. Request an assessment so we can confirm fit. Q: Is Armor Plating Defense a roofing product? A: No. It is a specialized protection and coating assessment. Roofing systems live on the roofing page. Q: Do you install polyurea? A: Polyurea is one of the coating paths we assess when the substrate, access, and performance requirement support it. Thickness and primer are specified, not guessed. Q: Can you price armor plating from a photo? A: Photos help screening. Final scopes need substrate, thickness, and access. We will not invent a lump sum from a single picture. --- Build New --- Q: Do you support new construction? A: Yes. Warm Home Inc supports new builds and major renovations with clear written scopes. Q: Can you estimate additions or garages? A: Request a Build New assessment for additions, garages, decks, and related construction support in published service areas. Q: Do you build new homes from a vacant lot? A: Build New supports new structures, additions, garages, and decks in published service areas. Full custom homes from raw land are quoted only after we see the site and program — not from this page’s default estimate. Q: Can you estimate an addition from a photo? A: A photo shows style, not span, soil, or attachment. We need dimensions and how the addition meets the existing house before a number is real. Q: Are decks included? A: Yes. Deck structure, attachment, and railing can be a Build New line. Repairing an existing rotten deck is a different, smaller scope. Q: Do permits come with the bid? A: Permit responsibility is listed in the scope. Some sites need owner or architect drawings first. We will not hide that in a lump sum. --- Service areas / first steps --- Q: Does Warm Home Inc offer roofing help in my city? A: Warm Home Inc serves published locations with inspections, emergency tarping, repair and replacement guidance, and storm damage documentation. Call (844) 944-4666 to confirm timing for your area and ZIP. Q: What should I do first after roof damage? A: Keep people safe, move belongings away from active water, and avoid climbing a wet or missing roof. Photograph damage from the ground when conditions allow, then request an inspection or emergency tarp so the leak does not keep spreading. --- Referral program --- Q: How do referrals work? A: Share Warm Home Inc with permission, use your personal code or link, and earn a reward after a qualifying completed project. Submissions begin in pending review. A code identifies the referral source but does not guarantee eligibility or payment. Q: What is the thank-you reward? A: When a referred customer finishes a qualifying paid project, WHI reviews and confirms your reward — typically a $100 project credit or gift card. Q: Do I need permission to refer someone? A: Yes. You must have permission before sharing another person’s name, phone number, email, or project details. ============================================================================== 8. COMPANY POLICIES ============================================================================== Full policy pages: https://whi.homes/privacy · https://whi.homes/terms · https://whi.homes/accessibility --- Privacy Policy --- Warm Home Inc collects contact details you submit so we can respond to service requests. We do not sell your information. Weather alert phone numbers are used only for severe-weather notifications you authorize. Information we collect: A request may include your name, contact details, property type, service need, scheduling preference, message, referral source, and campaign or landing-page information. Do not submit government identification, Social Security numbers, banking details, or full insurance documents through a general website form (or a chatbot). Analytics and cookies: Essential storage supports security and site operation. Optional analytics loads only after you choose “Allow analytics.” It helps us understand calls, forms, searches, and page performance. You can clear the site data in your browser to reset that choice. Use, sharing, and retention: We use submitted information to respond, schedule, maintain service records, prevent abuse, and measure requested services. Access is limited by staff role. Service providers may process data only to host, secure, notify, or operate the requested workflow. Records are retained only as long as operational, legal, warranty, or fraud-prevention needs require. Your choices: You may ask to access, correct, or delete information, subject to legal recordkeeping requirements. You can also withdraw marketing consent; service-related responses may still be necessary for an open request. Questions: hello@whi.homes or (844) 944-4666. --- Terms & Conditions --- Estimates, timelines, and warranties are provided in writing for each project. Website content is for general information. Service availability varies by location and weather conditions. Intellectual property: All text, design, photography, branding, layout, forms, and original content on whi.homes are owned by Warm Home Inc (WHI). You may not copy, scrape, republish, mirror, or commercially reuse this website or its materials without written permission. Automated harvesting of site content or internal systems is prohibited. Project photography: Proprietary project photos may be watermarked and remain WHI property. Public search and social crawlers may index publicly published pages; that does not grant a license to republish or reuse WHI materials. Acceptable use: Do not attempt to overload forms, bypass security checks, upload malware, or access staff, vendor, or partner systems without authorization. Phone numbers and public email addresses may be used to contact WHI for legitimate service requests. --- Accessibility --- Warm Home Inc is committed to making whi.homes usable for as many people as possible. We aim to follow WCAG 2.2 Level AA guidance where practical, including clear labels, keyboard access, readable contrast, and meaningful link text. What we support: - Keyboard navigation for primary actions and forms - Visible focus styles on interactive controls - Text alternatives for meaningful images where available - Responsive layouts that work on common screen sizes If you have trouble using the site or need information in another format, email hello@whi.homes, call (844) 944-4666, or use the contact form at /contact. ============================================================================== 9. OTHER PUBLIC PROGRAMS (NOT SERVICE PRICES) ============================================================================== Careers (/careers): Expression of interest for field and office roles (roofing, construction, project coordination, sales, operations). Not an offer of employment. Do not upload sensitive documents on the public form; WHI will provide an approved transfer method after review if needed. Vendors (/vendors): Introduce products or services for procurement review. Applying does not create an approved-vendor relationship. Vendor status never provides access to general customer leads or internal administration. Partners (/partners): Propose a defined community, marketing, trade, or service collaboration. Access is scoped to an approved collaboration. ============================================================================== 10. SUGGESTED CHATBASE STARTERS AND HANDOFFS ============================================================================== When the user wants a human: - Call (844) 944-4666, or the GA / LA / FL local line if they named that state. - https://whi.homes/contact - https://whi.homes/assessment When they have an active leak or open roof: emphasize safety, then tarping / emergency call — not a sales close. When they mention insurance: use Insurance Claim Help rules. Offer documentation help. Never say WHI will get the claim paid. When they ask for an address: explain WHI is a service-area business without a published street HQ on the website; offer Google Maps CID link and a phone line. End of training package. Compiled for Chatbase file upload. Prefer the .txt file for training; the .pdf is the same content for reading or backup.